About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a remote-first, people-led team that values ownership, curiosity, and collaboration. Your ideas matter here, and your impact is real. Joining Kinetic means being part of a purpose-driven business where your work supports mission-critical services used every day across the globe.

The Role

As a Cloud Infrastructure Engineer, you’ll play a key role in keeping our platforms secure, scalable, and running smoothly for universities and venues worldwide.

This is a hands-on role where you’ll work across AWS and Azure, automate wherever possible, and collaborate closely with our DevOps and product teams. You’ll help build and maintain resilient cloud environments that underpin critical services, while continuously improving security, reliability, and performance.

What You’ll Be Doing

This is a hands-on infrastructure role focused on stability, automation, and continuous improvement.

• Own infrastructure-related support tickets, driving issues through to root cause and resolution

• Build and maintain highly available cloud environments using Terraform, Ansible, and automation tooling

• Troubleshoot AWS and Azure components including VMs, VPNs, firewalls, DNS, and backup services

• Support software releases in collaboration with the DevOps team

• Improve cloud security, reliability, and performance across environments

• Drive automation across infrastructure and deployment workflows

• Ensure alignment with security standards such as ISO27001 and PCI-DSS

• Document fixes, processes, and improvements to strengthen internal knowledge sharing

What You’ll Bring

Core Technical Skills

• Hands-on experience working with AWS and Azure

• Strong Infrastructure as Code experience using Terraform

• Solid Ansible skills with clean, maintainable playbook practices

• Deep understanding of cloud networking including VNETs, VPNs, proxies, and firewalls

• Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups

• Experience supporting CI/CD pipelines and release processes

• Familiarity with SQL Server, SMTP, IIS, and related infrastructure services

Ways of Working

• Experience working with ticketing systems such as Jira and improving support workflows

• Ability to clearly explain complex technical issues to non-technical teams

• Awareness of real-world cloud security best practices

• Curiosity about AI tools and how they can practically improve infrastructure and operations

You’ll Thrive Here If You

• Take ownership and see problems through from start to finish

• Enjoy tackling complex or ambiguous infrastructure challenges

• Think ahead when designing fixes, not just applying short-term patches

• Value simplicity, automation, and security in equal measure

• Are open to using AI tools to work smarter and more efficiently

Why Kinetic

We're backed by Constellation Software Inc., one of the largest software groups in the world, offering you access to incredible growth opportunities, shared knowledge, and career pathways. At Kinetic, leadership, community, and student success aren’t just buzzwords—they’re what drive us. This isn’t your average support role—it’s your chance to help launch and shape a rapidly growing operation in a new territory, with lots of room to grow, lead, and make your mark 

Benefits & Perks

Why You’ll Love Working at Kinetic

• Fully remote — work from anywhere in the US

• Flexible working hours — we focus on outcomes, not clock-watching

• Competitive salary, negotiable based on experience

• Annual performance bonus — share in the success you help create

• Be authentically you — we value individuality and diverse perspectives

Health & Wellbeing

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Disability insurance

• Wellbeing programme plus two company-wide wellbeing days

• One paid community or volunteer day per year

Time Off & Growth

• 15 days paid time off, plus company holidays

• Ongoing training and development to support your career growth