About Kinetic

At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation - helping them thrive in a fast-changing world.

We're backed by Constellation Software Inc., one of the largest software groups in the world, offering access to incredible growth opportunities, shared knowledge, and career pathways. We are a remote-first, people-led team that values ownership, curiosity, and collaboration.

The Role 

This is a hands-on role focused on deploying and supporting the application infrastructure for our hosted products and services. It is a blend of infrastructure engineering with application support and administration, and will suit Infrastructure or Support Engineers with a background in Windows Server, IIS and SQL administration who have an ambition to grow their cloud skills.

You will work across our hosted environments, collaborating closely with our DevOps and product teams to ensure our platforms remain secure, scalable, and performing at their best for universities and venues worldwide.

What You'll Be Doing

• Orchestrate the delivery and testing of new application infrastructure

• Implement customer infrastructure and application change requests in line with business policies and practices

• Support the deployment and testing of software updates and hotfixes

• Support the troubleshooting of infrastructure and application issues

• Document fixes, processes, and improvements to strengthen internal knowledge sharing

• Maintain alignment with security standards such as ISO27001 and PCI-DSS

What You'll Bring

Core Technical Skills

• Hands-on experience with Windows Server administration

• Solid experience with SQL Server, SMTP, IIS, and related infrastructure services

• Experience with Identity Management, SSO and federation configuration

• Networking proficiency, including DNS, VNETs, VPNs, proxies, and firewalls

• Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups

• Ability to clearly explain complex technical issues to non-technical teams

Desirable Skills

• Relevant cloud administration experience and qualifications (Azure preferred)

• Infrastructure as Code experience using Terraform

• Experience working with CI/CD tooling and deployment pipelines (GitHub preferred)

Ways of Working

• Experience working with a customer-focused mindset

• Experience with ticketing and documentation tools such as Jira and Confluence

• Experience working with agile and professional services delivery teams

• Comfortable working asynchronously across time zones, with strong documentation and collaboration habits

You'll Thrive Here If You

• Take ownership and see problems through from start to finish

• Enjoy tackling complex or ambiguous infrastructure challenges

• Think ahead when designing fixes, not just applying short-term patches

• Value simplicity, automation, and security in equal measure

• Are open to using AI tools to work smarter and more efficiently

Why Kinetic

This is not your average infrastructure role - it is your chance to help shape a growing operation with real room to grow, lead, and make your mark. Backed by Constellation Software Inc., you will have access to world-class resources, career pathways, and a team that genuinely values your contribution.

Benefits & Perks

How We Work

• Fully remote - work from anywhere in the US

• Flexible working hours - we focus on outcomes, not clock-watching

• Competitive salary, negotiable based on experience ($90,000 - $100,000 USD)

• Annual performance bonus - share in the success you help create

• Be authentically you - we value individuality and diverse perspectives

Health & Wellbeing

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Disability insurance

• Wellbeing programme plus two company-wide wellbeing days

• One paid community or volunteer day per year

Time Off & Growth

· 15 days paid time off, plus company holidays

· Ongoing training and development to support your continued development.